Highlights
Writing & Publications
Published by PeopleCert / ITIL
Featured by PeopleCert / ITIL
Published by Atomicwork
Articles and thought-leadership on culture, people, and the real experiences behind IT Service Management
Upcoming book: The Human Side of IT Service Management
Speaking & Events
Keynote speaker at SDI Spark 26
Speaker at ITSM25 by itSMF UK
Guest speaker on Atomicwork LinkedIn Lives (multiple sessions)
Guest speaker on Sysaid Podcast, "Mr IT"
Guest speaker on Trainings24 LinkedIn Live
Media & Podcasts
Sysaid Podcast "Mr IT" - Guest
Trainings24 Podcast – Guest
HappySignals Podcast – Guest
Techospace Podcast – Guest
Partnerships & Collaborations
Thought leadership sessions with Atomicwork
Published and featured by PeopleCert / ITIL
Collaborations across the ITSM vendor and practitioner community
“You are the inspiration that this industry requires.”
Daniel Breston, 53-year IT veteran & Industry Ambassador
“You’ve been such a powerful inspiration — bringing ITSM to the forefront in a way that’s insightful and refreshingly human.”
Patricia Hayashi, IT Operations Director
“The real win is how deeply your message connects and inspires others.”
Andrea Romer, Leadership Coach
“You have a unique, people-centric mindset shining through your work - it works like a magnet.”
David Gorzsas, Support Specialist