Highlights
Writing & Publications
Published by PeopleCert / ITIL
Featured by PeopleCert / ITIL
Published by Atomicwork
Articles and thought-leadership on culture, people, and the real experiences behind IT Service Management
Upcoming book: The Human Side of IT Service Management
Speaking & Events
Speaker at ITSM25 by itSMF UK
Upcoming keynote at SDI Spark 2026
Guest speaker on Atomicwork LinkedIn Lives (multiple sessions)
Guest speaker on Trainings24 LinkedIn Live
Media & Podcasts
Trainings24 Podcast – Guest
HappySignals Podcast – Guest
Techospace Podcast – Guest
Partnerships & Collaborations
Thought leadership sessions with Atomicwork
Published and featured by PeopleCert / ITIL
Collaborations across the ITSM vendor and practitioner community
“You are the inspiration that this industry requires.”
Daniel Breston, 53-year IT veteran & Industry Ambassador
“You’ve been such a powerful inspiration — bringing ITSM to the forefront in a way that’s insightful and refreshingly human.”
Patricia Hayashi, IT Operations Director
“The real win is how deeply your message connects and inspires others.”
Andrea Romer, Leadership Coach
“You have a unique, people-centric mindset shining through your work - it works like a magnet.”
David Gorzsas, Support Specialist