Highlights
Writing & Publications
Published book: The Human Side of IT Service Management
Published by ITIL, Atomicwork, and Cegal
Articles and thought-leadership on culture, people, and the real experiences behind IT Service Management
Speaking & Events
Keynote speaker at SDI Spark26
Speaker at ITSM25 and ITSM26 by itSMF UK
Guest speaker on Atomicwork LinkedIn Lives (multiple sessions)
Guest speaker on SysAid LinkedIn Lives (multiple sessions)
Guest speaker on SDI webinar
Guest speaker on Trainings24 LinkedIn Live
BlueScreen & Media
BlueScreen: Behind the Platform
Creator & Host
Short conversations with the people behind ITSM platforms and the ideas shaping the industry.
Podcast Appearances
SysAid Podcast "Mr IT" - Guest
HappySignals Podcast – Guest
Techospace Podcast – Guest
Partnerships & Collaborations
Thought leadership collaborations with SysAid, Atomicwork and SDI
BlueScreen collaborations with ALVAO and HappySignals
Published and featured by PeopleCert / ITIL
“You are the inspiration that this industry requires.”
Daniel Breston, 53-year IT veteran & Industry Ambassador
“You’ve been such a powerful inspiration — bringing ITSM to the forefront in a way that’s insightful and refreshingly human.”
Patricia Hayashi, IT Operations Director
“The real win is how deeply your message connects and inspires others.”
Andrea Romer, Leadership Coach
“You have a unique, people-centric mindset shining through your work - it works like a magnet.”
David Gorzsas, Support Specialist