Paul Brandvold - ITSM Advisor, Writer & Speaker
I simplify IT Service Management through stories, culture, and real-world experience.
Trusted by ITSM & Technology vendors and events for sharp, human-centered insight that builds trust.
3M +
15 +
LinkedIn Impressions in 2025
Years of leadership
How can we work together
I collaborate with ITSM and technology vendors, conferences, and industry leaders through:
Story-driven thought leadership
Real-world positioning for product and culture
Keynotes, webinars, and live sessions
Human-centered ITSM content that builds credibility
If you want messaging that resonates with the people who actually use your tools and practices, I can help.
About Paul Brandvold
I’m an IT Service Management leader, ITIL Master, writer, and speaker focused on the human side of ITSM.
For more than 15 years, I've worked inside IT Operations and leadership. That experience shaped how I see service management. Most challenges aren't technical, they are cultural.
My work explores the gap between how ITSM looks on paper and how it feels in real life. I write about trust, behavior, leadership, and the everyday friction teams navigate.
On LinkedIn, my writing has reached millions of views and grown into a recognizable voice within the ITSM community. Practitioners, vendors, and event organizers follow my work for grounded, real-world insights.
My upcoming book, The Human Side of IT Service Management, brings those perspectives together through story-driven reflections on culture, systems, and the people inside them.
At the core of everything I do is a simple belief. You cannot improve service management without understanding the humans inside it.
Contact
If you'd like to explore a speaking engagement, partnership, or collaboration, feel free to reach out.